Kratom-K FAQ

What is Kratom?

Kratom is a tree grown in Thailand, Indonesia, and surrounding areas.  It's from the same family as the coffee tree!

Do you offer free shipping?

Yes! We offer free USPS shipping on all kratom orders over $75 for all domestic U.S. orders. 

I live in and/or are visiting the area.  Can I stop by and pick up an order?

Unfortuantely, we are an online store only.  We aren't set up for visitors and we don't have a retail storefront.

How do I use this specific type of Kratom? - Do you have recipes/suggestions?

Please remember, our products are not intended for human consumption.  As such, we are unable to help.  However, there are a number of great forums out there which have Kratom fans who can answer your questions.

Why hasn't my tracking updated?

Although USPS calls the number they give out (as do we) a tracking number, the number is actually a delivery confirmation number. As such, the only update USPS is obligated to make is when the package is delivered.  Any update they perform aside from that is only done as a courtesy by USPS.  When their tracking system is overloaded (such as around holidays, or when they have computer glitches,  or when they just do not feel like scanning shipments) they may not update their tracking. Sometimes for days.  Sometimes until the order is delivered.  Rest assured that your order went out in accord with our shipping policy.  We want you to receive your order just as quickly as you do.  Once we have dropped off orders at USPS, the only information we have concerning your order is the information provided by the USPS tracking number. 

How long until I get my order?

Shipping times vary based on your location. All orders are usually shipped within 1-2 business days of receipt of payment. However, in rare cases, due to post office delays, it can take longer. All shipments are shipped USPS and most of our U.S. clients receive their package in less than a week.  (International orders can take up to 15 business days)  You will recieve an automated email with tracking number once your package has been shipped out.  Please see our Shipping Page here for more information

Are your products shipped in discrete packaging?

Yes.  Our packages are either manilla bubble envelopes or 6X4X3 cardboard boxes.  Both are discreet and will not have the name of the product on the outside of the packaging.

Something has come up and I need a refund.  How do I do this?

Easy!  If we have not sent the product to you yet, just contact us and we will refund you the full amount the very same day! Refunds are usually added back into your account within 2-3 days depending on your bank.  No need to contact your bank to cancel the order.  Just email us directly and we will be happy to help you out!  We know the unexpected happens and we will gladly give you a full refund no questions asked!  If you have already received your order and would like a refund, please see the question below.

Refunds

If you do not like your order, you have 15 days from the time it was delivered to you to mail it back to us for a refund or exchange in product.  If you do not have the product to return to us,  we cannot do a refund.  We will work with you if you are unhappy, but you must contact us within the 15 days of receiving it and we must receive the product you were unhappy with.  No exchanges please! 

Why haven't you responded to my email?

Most likely, your email has violated our Terms of Service or has otherwise shown that you have not read and agreed to our Terms of Service.    All other inquiries are typically responded to within a few hours.

What makes your capsules different than the other guys?

Our vegetarian capsules are the new alternative to animal gelatin capsules. They are of the very best Pharmaceutical Grade Quality and they meet both U.S. Pharmacopoeia and European Pharmacopoeia Standard. Our capsules are composed of vegetable cellulose and do not interfere with the digestion or absorption of the kratom inside. They contain no yeast, wheat, gluten, corn, soy, milk, sugar, starch, preservatives or animal products.

I would like to phone in my order or email you payment information.

For our customer's privacy and safety, we can only accept payments through our site and our payment processor at this time.  

*These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure, or prevent any disease.*

Note: Kratom Should Not Be Misused!