Welcome to our Kratom site

FAQ

Kratom FAQ

What is Kratom?

Kratom is a tree grown in Thailand, Indonesia, and surrounding areas.  It's from the same family as the coffee tree!  The leaves have been used for hundreds of years by people all over the world.  

Do you offer free shipping?

Yes! We offer free USPS shipping on all kratom orders over $75 for all domestic U.S. orders. 

I live in and/or are visiting the area.  Can I stop by and pick up an order?

Unfortuantely, we are an online store only.  We aren't set up for visitors and we don't have a retail storefront.

What type of payments do you accept?

At this time, we  take VISA  credit / debit cards. We also accept Bit Coin payments.  Please note, your credit card must be an official VISA credit or debit card.   Pre-paid or gift cards will not be accepted due to potential fraud.

Why did I get billed an oversea charge?
Some order will get process through an overseas processor, and some banks charge extra for the overseas transaction. 

Why hasn't my tracking updated?

Although USPS calls the number they give out (as do we) a tracking number, the number is actually a delivery confirmation number. As such, the only update USPS is obligated to make is when the package is delivered.  Any update they perform aside from that is only done as a courtesy by USPS.  When their tracking system is overloaded (such as around holidays, or when they have computer glitches,  or when they just do not feel like scanning shipments) they may not update their tracking. Sometimes for days.  Sometimes until the order is delivered.  Rest assured that your order went out in accord with our shipping policy.  We want you to receive your order just as quickly as you do.  Once we have dropped off orders at USPS, the only information we have concerning your order is the information provided by the USPS tracking number. 

Why is my order Pending?

We send an email to all first time customers stating we require a "Confirmation" reply in order to verify the order and customer information. A lot of the times orders are still Pending because we have not received a reply back. Sometimes our processors go down which is why some of our customers' orders say Pending. You only get charded once the order has been changed to Awaiting Fulfilment.  

How long until I get my order?

Shipping times vary based on your location. All orders are usually shipped within 24 hours of receipt of payment. All shipments are shipped USPS and most of our U.S. clients receive their package in less than a week.  (International orders can take up to 30 days)  You will recieve an automated email with tracking number once your package has been shipped out.  Please see our Shipping Page here for more information

Are your products shipped in discrete packaging?

Yes.  Our packages are either manilla bubble envelopes or 6X4X3 cardboard boxes.  Both are discreet and will not have the name of the product on the outside of the packaging.

Where can you ship all your ethnobotanicals to?

More than likely, if you cannot place an order with us if we cannot ship to your country/state.  We pride ourselves on staying on top of all laws regarding all of our ethnobotanicals.  We encourage everyone to know their state/country laws before ordering but if you do not, we will make sure and research before sending anything from our site to you.  WE DO NOT MAKE ANY EXCEPTIONS.        

Something has come up and I need a refund.  How do I do this?

Easy!  If we have not sent the product to you yet, just contact us and we will refund you the full amount the very same day! Refunds are usually added back into your account within 2-3 days depending on your bank.  No need to contact your bank to cancel the order.  Just email us directly and we will be happy to help you out!  We know the unexpected happens and we will gladly give you a full refund no questions asked!  If you have already received your order and would like a refund, please see the question below.

Refunds

If you do not like your order, you have 15 days from the time it was delivered to you to mail it back to us for a refund.  If you do not have the product to return to us,  we cannot do a refund.  We will work with you if you are unhappy, but you must contact us within the 15 days of receiving it and we must receive the product you were unhappy with.  No exchanges please! 

 

I would like to phone in my order or email you payment information.

For our customer's privacy and safety, we can only accept payments through our site and our payment processor at this time.  

Note: Kratom Should Not Be Misused!

*These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure, or prevent any disease. Use caution when operating heavy machinery or a vehicle as Kratom may cause drowsiness. Not intended for sell to anyone under 18 years of age.*