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Kratom FAQs

What is Kratom?

Kratom is a tree grown in Thailand, Indonesia, and surrounding South East Asia Countries. In otherwords a botanic. Mitragyna speciosa (M.speciosa) is its scientific name. It's from the same family as the coffee tree!  This perplexing botanic’s photochemical compounds are both energizing as well as relaxing. The understanding of its phytochemical compounds are still evolving as well as being studied. In additon, the leaves have been advantaged for thousands of years by people all over the world.  

What Kratom is not.

Kratom is still being wrongly mis-categorized as a “synthetic”, a “research chemical”, or worse a “designer drug.” It is absolutely none of these; in fact, kratom is 100% a natural plant that has been used safely for thousands of years. There is also a growing body of clinical studies that outline Kratom’s potential life-saving medicinal properties. Go here to read a page of Kratom Medicinal Research published by Dovepress (open access to scientific and medical research). You will read the overwhelming evidence on Kratom’s exciting pharmacokinetic potential.

Incorrectly grouping Kratom with dangerous synthetics and placing it into the “Schedule 1” category will prevent any further research on understading potential medical benefits this plant has already demonstrated as well as already been published.

How much kratom can I take?

Kratom is not FDA regulated, so we can not provide quantity or dosage information because it is not for human consumption; however, there are many forums out there you can look into for these kind of answers. South East Asian Mores reference the leaves being chewed, or dried and milled for viand mixing as well as boiled. Our favorite forum is the "Official Kratom Forum" which has a lot of great knowledgeable people on there that have some awesome posts.

What can I do to help Kratom stay legal?

Good Question! Our favorite organization is the "Botanical Legal Defense". They are a collection of kratom companies that have bonded together to form this amazing organization and are doing everything in their power to keep kratom legal. Please visit their page, to see what you can do to help. You can also write your congressman or congresswoman to stop misrepresented debarment. Get a copy of a sample letter here.

What type of payments do you accept?

We accept MasterCard, VISA, Discover, and AMEX. Pre-paid or gift cards will not be accepted due to potential fraud. We also accept Cashier's Checks and Money Orders.

Who do I make the Cashier's Check/Money Order out to?

You must make the Cashier's Check or Money order out to: Nine2Five LLC 

How does FedEx COD work?

When selecting FedEx COD your order will be marked as Awaiting Payment. This is because the order was placed with no payment transaction made. We will manually change the status as Awaiting Fulfillment. Once the order ships you will be able to pay with Cash, Cashier's Check, or Money Order for the exact total of the order. You must pay with the exact change, as FedEx does not provide change and will not accept payment if the total does not match the order's grand total. FedEx will return the order back to us if they are unable to contact you after several attempts. FedEx does not ship to PO Boxes. You can make the Money Order or Cashier's Check out to: Nine2Five LLC 

Why did money get taken out of my account if the transaction was Declined?

Whenever a transaction gets declined there will be a pending charge which will clear within 5-7 business days, or longer. This is an automated process by our merchant processor. There is no way to speed up the refund process. Normally transactions will be declined due to a mismatch with the billing address provided and the billing address on file with the card issuing company. Even if the zip code or street address is incorrect by one character the transaction will still be declined. Sometimes the customer's bank will decline the transaction even though the billing address provided matches the billing address on file with the card issuing bank. 

Why are there duplicate transactions on my bank statement?

Sometimes our processor will accidentally charge a card twice, or double clicking the Submit Payment button will also cause a duplicate transaction. We will have to manually reverse/refund the duplicate transaction. Once refunded the transaction will take an average of 5-7 business days for the funds to be replaced. 

Can I ship to a different shipping address than the billing address?

Yes. You are able to ship to a different shipping address than the billing addrress as long as the shipping address is within a legal state. 

Why did I get billed an oversea charge?

Some orders will get processed through an overseas processor, and some banks will charge extra for these transactions.  Unfortunately, this is due to the stigma about the product. Only certain banks (mostly offshore) will work with companies that sell Kratom which means you may or may not incure some special fees from your bank. We apologize for this and are working on getting more domestic banks that will work with us.  Please email or call us if you have questions on your credit card statment. We accept all major U.S. credit cards.

Why is my order marked as Pending?

Sometimes our processors go down which is why some of our customers' orders say Pending. You only get charded once a payment transaction has been made. Once payment is accepted the order will be changed to Awaiting Fulfillment.

Do you offer free shipping?

Yes! We offer FREE USPS shipping on all domestic U.S. kratom orders over $75. Orders shipping with free shipping will be sent via USPS First Class Shipping.

I live in and/or are visiting the area.  Can I stop by and pick up an order?

Unfortuantely, we are an online store only.  We are not set up for visitors, and there is no retail storefront.

Why hasn't my tracking updated?

Although USPS calls the number they give out (as do we) a tracking number, the number is actually a delivery confirmation number. As such, the only update USPS is obligated to make is when the package is delivered.  Any update they perform aside from that is only done as a courtesy by USPS.  When their tracking system is overloaded (such as around holidays, or when they have computer glitches) they may not update their tracking. Sometimes tracking will not update until the order is delivered. Rest assured that your order went out in accord with our shipping policy. We want you to receive your order just as quickly as you do. Once we have dropped off orders at USPS, the only information we have concerning your order is the information provided by the USPS tracking number. 

There are times where we are overloaded with orders, so we manage to get shipping labels created for preshipment which will provide you with a tracking number. This is to ensure you that we did receive your order, and your order will be sent soon.  

Why have I not received an Order status update?

We ask that you double check the email address you provided to be correct of spelling and format. Almost all email address' are compatible to receive order status updates with the exception of hotmail accounts and certain others. Any time the status of your order updates there will be an automated email sent to you.  

How long until I get my order?

Shipping times vary based on your location. All shipments are shipped via USPS, or FedEx COD, and most of our U.S. clients receive their package in less than a week.  (International orders can take up to 15 days or more). You will recieve an automated email with tracking number once your package has been shipped out; except for Hotmail accounts which are not compatible to receive automated updates. Please see our Shipping Page here for more information.

Are products shipped in discrete packaging?

Yes.  Our packages are either manilla bubble envelopes or 6X4X3 cardboard boxes.  Both are discreet and will not have the name of the product on the outside of the packaging.    

Something has come up and I need a refund.  How do I do this?

Easy! If we have not sent the product to you yet, just contact us and we will refund you the full amount. Refunds are usually added back into your account within 5-7 business days depending on your bank.  No need to contact your bank to cancel the order. Just email us directly and we will be happy to help you out! We know the unexpected happens and we will gladly give you a full refund no questions asked! If you have already received your order and would like a refund, please see the question below.


If you do not like your order, you have 15 days from the time it was delivered to you to mail it back to us for a refund. If you do not have the product to return to us, we cannot do a refund. We can not accept any opened items. If an item is opened we can not provide a refund. No exchanges.

I would like to phone in my order or email you payment information.

For our customer's privacy and safety, we can only accept payments through our site and our payment processor at this time. 

Where is Kratom legal or illegal at in the United States?

Please go here to see an updated map of each state.   


*These statements have not been evaluated by the Food and Drug Administration.  This product is not intended to diagnose, treat, cure, or prevent any disease. Not intended for sell to anyone under 18 years of age.*