Have a shipping or Return question? Check out our FAQ Page Here
If you do not like your order, you have 15 days from the time it was delivered to mail it back to us for a refund. If you do not have the product to return to us, please do not ask for a refund. We will work with you if you are unhappy, but it must be within the 15 days you received the product and we must receive the product you were unhappy with. You may return product within 15 days of delivery for a full refund. If the package is opened and/or some product is not accounted for, please do not expect a full refund. As stated before, we will work with you, but please be reasonable.
You should expect to receive your refund within a week after we receive the product back to us. NO EXCHANGES PLEASE!
Please email us at firstname.lastname@example.org to let us know you are planning on returning so we can be on the lookout. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please send all returns to:
We ship orders using USPS. Shipping times for our kratom products varies based on your location, weather, time of year (holidays), etc. We cannot guaruntee any delivery times! Once USPS picks the packages up from our location, it is totally up to them as to how fast your package arrives. USPS has a good record and 90% of orders are delivered within the estimated shipping times, but some instances occur that are out of their control or sometimes they do make mistakes, this is just the way it is and we cannot help that from our end. We will always get your order shipped out as fast as we can, but delivery times are completely up to the post office. Most kratom orders are usually shipped within 1-2 days of receipt of payment (this means order has been paid for, not just submitted). However, in rare cases, it can take longer. Most of our United States clients receive their package in less than a week. International orders can take up to 15 business days or longer. Please be patient. You will receive your order. *
*Note the above statements do not apply to COD shipments. They are shipped using FedEx and have completely seperate shipping conditions. Most FedEx Ground COD shipments can be expected within 1-7 business days, according to their site. FedEx COD shipments cost a fixed amount of $16.95. This is an addition of two charges, one charge is for the COD charge itself (this is charged by FedEx, not us), and is $9.00. The other amount is for the actual shipping charge itself, just like if you would choose one of the USPS options. If you choose the FedEx COD shipping option at the checkout screen, you will not be charged until your package is actually delivered. At this point you will need to pay with either United States Currency, a cashiers check or money order, for the FULL AMOUNT of the order and shipping. If it is wrong at all, FedEx will not be able to give you your order. If you do not have the payment ready, FedEx WILL NOT give you your order. Please let us know if you have any further questions on this option, before you place your order. FedEx Cannot ship to PO Boxes!
You will receive an automated email after your kratom is shipped which will contain your tracking information.
Please note that all kratom orders placed on a weekend or holiday will not be processed until the following working business day.
We can ship to virtually any address in the world except where Kratom is not legal. Note that there are restrictions on some products, and cannot be shipped to international destinations. Kratom is legal almost everywhere in the world including most of the states in America and in all of Europe. However, it is not legal in Australia, Malaysia, Thailand, Denmark, Finland, Grenada, Lithuania, New Zealand, Romania, Poland, Myanmar, Bhutan, Latvia, and Sweden We do not ship to any countries or states where kratom is illegal.
When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you have chosen.