Have a shipping or Return question? Check out our FAQ Page Here
If you do not like your order, you have 15 days from the time it was delivered to mail it back to us for a refund. If you do not have the product to return to us, please do not ask for a refund. We will work with you if you are unhappy, but it must be within the 15 days you received the product and we must receive the product you were unhappy with. You may return product within 15 days of delivery for a full refund.
You should expect to receive your refund within a week after we receive the product back to us. NO EXCHANGES PLEASE!
Please email us at firstname.lastname@example.org to let us know you are planning on returning so we can be on the lookout. We'll notify you via e-mail of your refund once we've received and processed the returned item. Please send all returns to:
Shipping times for our kratom products varies based on your location. All kratom orders are usually shipped within 1-2 days of receipt of payment. However, in rare cases, due to post office delays, it can take longer. All shipments are shipped USPS and most of our United States clients receive their package in less than a week. International orders can take up to 15 business days. Please be patient. You will receive your order.
You will receive an automated email after your kratom is shipped which will contain your tracking information.
Please note that all kratom orders placed on a weekend or holiday will not be processed until the following working business day.
We can ship to virtually any address in the world except where Kratom is not legal. Note that there are restrictions on some products, and cannot be shipped to international destinations. Kratom is legal almost everywhere in the world including most of the states in America and in all of Europe. However, it is not legal in Australia, Malaysia, Thailand, Denmark, Finland, Grenada, Lithuania, New Zealand, Romania, Poland, Myanmar, Bhutan, Latvia, and Sweden We do not ship to any countries or states where kratom is illegal.
When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you have chosen.